Aswara Store General Policy and Terms:
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Aswara Store's exchange, return, and order cancellation policy:
The customer can return the order after receiving the shipment, provided it is undamaged, within a maximum of 24 hours from the time of receipt from the shipping company or delivery representative. The customer should contact technical support via WhatsApp at ( +966560016699 ) and inform us of their desire to return the order so that the return process can be initiated. The refund will be issued to the customer via the same payment method used after receiving the products, provided that the entire order is in its original condition, the packaging is unopened and undamaged, and the products are proven to be undamaged and unused by a clear video recording. Any product that has been opened in its factory packaging (cellophane, protective plastic) or shows any defect or evidence of use cannot be returned. The product must be returned in a box that fully protects the order's contents. The customer bears all logistics costs related to shipping from the store to the customer and from the customer to the store, using the following methods:
- The product will be shipped in good packaging by the same customer using their preferred shipping company to the nearest warehouse address.
( And pay the amount of 45 riyals, the basic shipping fee from the warehouse, transferred to the National Bank account SA3410000000566977000100 or deducted from the original order value )
- Return the product to the store by requesting a return from the store, which involves issuing a return shipping label to the store's warehouse address.
( And pay the amount of 90 riyals, which is the value of the shipping costs from the store's warehouse to the customer and back to the store's warehouse from the customer. This amount will be deducted from the original order value or transferred to the National Bank account SA3410000000566977000100 )
Orders paid via Tamara or Tabby are non-refundable after 7 days from the order date .
*The remaining amount will be refunded to the customer after the store receives the product and verifies its condition, using the same payment method employed in the order, provided the above conditions are met.*
3- If the customer places an order and does not receive it, either by not responding to the representative or by not receiving it from the branch , the order is not refundable if 3 days have passed since the delivery attempt . If the customer wishes to resend the order, a new resend policy will be issued to the customer for a fee of 45 riyals after contacting the store on the WhatsApp number for technical support.
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-The customer has the right to replace the product in the event of a manufacturing defect, or if it is damaged or contrary to the stated description or the displayed form , within 3 working days from the date of receipt, provided that the factory packaging has not been removed from it, without fees or charges.
- If the product is removed from its factory packaging, it cannot be replaced, and the customer is entitled to product maintenance if necessary. Note that some products are not maintenanceable, such as pens, cufflinks, and leather goods, and scratching, wounding, or peeling is not covered under their warranty, as it is considered misuse.
-Contact the store's technical support on WhatsApp at +96656001669 and explain the problem. The problem will be dealt with ( without additional fees or charges ).
If the customer wishes to exchange the product after receiving it (within a maximum of 3 days) , provided there are no manufacturing defects and the factory packaging has not been opened or damaged, such as exchanging a color, size, shape, or product for another of the same, higher, or lower value, the customer will bear the cost. ( The amount of 120 riyals is the value of the logistics services costs in addition to the differences in the amounts in the value of the products for or against the store, and the amount is transferred to the National Bank account of the store SA3410000000566977000100).
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If the customer wishes to cancel the order before it leaves the warehouses and is delivered to the shipping companies , the customer will not incur any fees, and the full amount paid will be refunded to the same payment channels on which the order was made .
-If the customer wishes to cancel the order after it has been handed over to the shipping companies and has left the store's custody and is now in the custody of the shipping company that received the order, and delivery procedures to the customer have begun, the following is required of the customer:
-The customer bears the shipping fees paid by the store, which amount to ( 90 riyals - which is the cost of delivering the order to the customer and the cost of returning the order to the warehouse from which the order was executed if he does not receive the order from the shipping company ). This is deducted from the value of the order, and the remaining amount is returned to the same payment channel after receiving it and making sure that it has not been opened in the first place or received by him (please read Tamara's order cancellation and refund policy above).
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-In order to emphasize the importance of opening and using the product, you forfeit your right to return or exchange it - products for personal use cannot be accepted after use.
The customer will not be compensated if he relied on previous information about the product and did not review the product description on the website before ordering. The customer has the right to inquire about all the details through direct inquiries or by contacting via WhatsApp or email before ordering.
The customer is entitled to free maintenance for the products in need for one year from the date of purchase. The customer only bears the cost of delivery and shipping, and the store bears the cost of maintenance and the cost of resending the product . Note that some products are not maintenanceable, such as pens, cufflinks, and leather goods, and scratching, wounding, or peeling is not included in their warranty, as it is considered misuse .
There is no warranty or maintenance for watches sold if water gets into them; however, there is a warning listed in the product specifications. The store does not guarantee that the watches are waterproof.
-There is no maintenance for leather goods, cufflinks and pens (pens are replaced for the customer in case there is a problem with the internal turning mechanism of turning models).
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